条款、政策与协议

这些条款与政策阐述了我们与您之间的法律关系

Service Level Agreement

 

What is the Service Level Agreement?

The Service Level Agreement is our commitment to customers using OpenApply regarding the service we will provide. Please get in touch using the contact details below if you have any questions about this agreement.

We support:

  1. Setup
  2. Configuration
  3. Administrator Training
  4. Bug Fixes

 

We guarantee:

  1. 99% system uptime
  2. A 24-hour max response time for all support requests
  3. A pledge to protect privacy and safeguard data with daily local backups
  4. SSL-encryption for all sub-domains

 

We do not support:

  1. Network issues (e.g. Internet access failure)
  2. E-mail Administration
  3. Administrative Tasks (e.g. Approving your student’s CAS activities)

Planned maintenance (down-time) related to the Services will be communicated to the School on prior written notice. The School acknowledges that in certain circumstances, such as security threats, or where emergency or otherwise unplanned maintenance is required, OpenApply may only be able to provide the School with very short notice periods, or no notice being given by OpenApply at all.

 

Questions & Contact Information

Any questions about this Service Level Agreement should be addressed to sales@openapply.com or by mail to: ManageBac, LLC. 548 Market St. #40438, San Francisco, CA 94104 USA.

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The Paperless Admissions Office

波特兰办公室
Suite 1200, 121 SW Salmon Street
Portland, OR 97204
U.S.A.

芝加哥办公室
405 W. Superior Street, #600A
Chicago, IL 60654-8559
U.S.A.

香港办公室
香港湾仔轩尼诗道99号
15层,1502室

伦敦办公室
76 Watling Street
London, EC4M 9BJ
United Kingdom

台北办公室
10689 台灣台北市大安區敦化南路二段46號4樓

上海办公室
200041 中国上海市静安区石门一路116号308室 (创邑Space)

邮箱
hello@openapply.com

热线电话
400 009 9225

微信公众号

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