OpenApply相关问题

这里有您想知道的回答

综述

什么是OpenApply?

OpenApply取代了传统的纸质申请表,为学校提供更为便利的现代化招生管理方式,既简化了家长的申请步骤,亦优化了学校的招生流程。从意向择校到注册入学,OpenApply一站式系统为招生的每一环节提供强大的系统支持。

 

使用OpenApply需要设置哪些基础设施?

OpenApply是一个基于网络的应用程序,托管在我们的服务器上。您只需要确保稳网络连接稳定以及开启网络浏览器JavaScript即可。

我们推荐您使用Chrome浏览器以获得最佳体验,系统也支持最新版的Safari、Firefox以及其他浏览器,并在Mac和PC上也能正常运行。

 

OpenApply如何收费?

申请者及其家庭可免费使用OpenApply,学校则需订购年度服务。

 

OpenApply背后的公司?

OpenApply是ManageBac LLC提供的产品服务。我们致力于为学校提供信息化解决方案,推动全球教育高效化。

系统部署实施

系统部署实施,我需要做什么?

OpenApply的实施简单快速,您只需提交目前招生表格的Word版本或PDF版本。

收到学校招生表格后,我们将在24-48小时内创建电子申请表格,并与学校招生团队合作设置学校账号,并基于学校需求规划系统招生流程。

通常的系统实施周期共需4-6周。

我该如何注册OpenApply账号?

您可以直接通过注册页面提交信息,或者拨打热线电话400 009 9225。

系统支持与培训

如遇问题,如何寻求帮助?

OpenApply客户如果有任何系统支持相关的问题,您可以访问线上教程中心。如有您有其他问题,可邮件联系我们或拨打电话400-009-9225。

你们提供哪些支持?

周一至周五,我们提供全天候24小时的电话与邮件服务。我们亦提供免费的1对1在线培训,帮助招生团队实施系统以及熟悉OpenApply全部重要功能的操作。

技术

OpenApply托管在什么地方?

OpenApply托管在亚马逊云服务器上。中国大陆学校的账号托管服务器位于中国北京,其他国家学校账号托管服务器位于加拿大蒙特利尔。

系统上的文件是否有备份?

有,文件会在冗余的本地RAID存储器中实时备份,磁盘映像每天在数据中心备份。加密记录,每周在单独设施上进行三次备份。

能否将信息从OpenApply导出?

您可以将申请者及其家庭信息导出至PDF或Excel/CSV格式文件。OpenApply上的所有信息均可导出。

OpenApply安全性有多高?

OpenApply获得ISO 27001合规认证,这代表我们组织各个层级对维护用户信息安全的承诺。默认情况下,用户计算机与我们系统之间的所有数据均使用SSL加密。其他的上传资产和备份也通过加密连接进行存储和传输。

尽管学校账号对所有择校家庭公开,但是只要家长通过咨询表或申请表提交了信息,系统将为其自动创建密码保护账号。OpenApply的管理员操作界面仅对学校内部工作人员开发。

点此参阅OpenApply安全与合规的更多信息。

Billing

When are invoices raised and due?

Invoices are raised annually based on your renewal month. For most schools, in the northern hemisphere renewal occurs in the fall and in the southern hemisphere during the winter.

Invoices are issued to your school’s designated Billing Contact by e-mail 30 days before your renewal date. For instance, if your account renews on November 15, your school’s Billing Contact will receive a PDF invoice via e-mail by October 15. Our standard payment terms are net 30, which means that invoices are due within 30 days from the date of issue.

If you require an early invoice, please feel free to contact us at invoice@managebac.com and include your student count by programme.

 

What payment methods do you accept?

We accept payment by credit card, cheque and bank transfer. Any administrator on your ManageBac account can pay via credit card by navigating to Settings > Billing. When a credit card is updated or entered in the presence of an outstanding invoice, payment will be processed immediately. Credit cards already stored on the system will be charged on the account’s renewal date.

Instructions for paying by wire transfer or cheque can be found directly on the invoice. Please note that it can take up to six weeks before your invoice is marked as paid if paying by foreign US$ check. For domestic US$ checks, reconciliation normally occurs within three to five working days.

We only accept payment by bank transfer for school in China currently, we are working to offer more payment options to schools in China.

 

How do I submit my purchase order?

A purchase order can be submitted directly through your ManageBac account by navigating to Settings > Billing > enter PO number and upload the file > Save Changes.

If you do not have access to your school’s ManageBac account, please email the purchase order to invoice@managebac.com.

Once we receive the purchase order, we will generate a new invoice that includes the purchase order number.

 

The student count on my invoice is incorrect. How do I adjust this?

If you notice a discrepancy, please contact us at invoice@managebac.com.

 

I see two student counts on my Billing tab: “Actual” and “Adjusted.” What is the difference?

Actual refers to the number of active student accounts on the system for a given service. Adjusted refers to the number of enrolled students reported to us by the school in a given service.

 

I need a quotation before I can pay the actual invoice. Whom can I contact?

Quotation requests can be sent to invoice@managebac.com. Please allow 1-2 business days for the quotation request to be processed.

 

I have documentation (e.g. W-9, sole source letter, vendor forms, etc) that I need ManageBac to complete before I can issue payment. Whom can I contact?

Documentation requests can be sent to invoice@managebac.com.

 

How do I obtain a receipt for the invoice payment?

A receipt will be generated automatically within 3-5 business days of receiving payment. Receipts will be emailed automatically to the school’s Billing Contact and will also post to your Billing page.

For schools in China, we will provide Fapiao upon receiving payment. Schools need to provide an official name in Chinese , Tax ID and mailing address for sending the official tax receipt.

 

How do I update our school’s Billing Contact?

Schools can modify their Billing Contact by logging into their account and navigating to Settings > Billing.

Please note that one Billing Contact is allowed per account and that this person will receive the initial invoice as well as any correspondence about that invoice.

 

Are there penalties for late payment?

Invoices that are more than thirty days outstanding incur a late payment interest rate of 2% per month until payment is made.

In the very rare case that a school is more than sixty days past due, OpenApply reserves the right to suspend an account. We do everything possible to avoid this situation, and so long as the school remains communicative and provides an anticipated date of payment within 10 business days, we will not suspend the account.

 

Are there any multi-year plans or discounts available?

Yes, schools that subscribe for multi-year plans and pay two years up front will receive a 5% discount; schools that subscribe for three years and pay three years up front will receive a 10% discount. Please note that the full payment is due at the time of the subscription’s commencement.

To learn more, browse our multi-year FAQs

If you would like to subscribe to a multi-year plan, please contact us at invoice@managebac.com.

 

I would like to discuss my invoice by phone.

Please feel free to contact us at any of the following numbers:
US: +1 888 418 0668
UK: +44 208 133 7489
HK: +852 8175 8152
Australia: +61 2 8006 2335

Multi-year Agreements

How large of a discount can I get for subscribing to a multi-year plan?

We provide a discount of 5% of total fees for a 2-year subscription and 10% of total fees for a 3-year subscription.

 

When I need to make payment for a multi-year plan?

2-year or 3-year services fee payments must be received on or before the subscription start date to enjoy the discount.

 

What if my student numbers increase in Year 2 or Year 3?

ManageBac’s services fees are based on the number of enrolled students. If your total number of students in Year 2 or Year 3 increases, a supplementary invoice will be issued with the same discounted rate applied until the end of the subscription period.

 

Can I select a partial service for multi-year plan with the remaining services billed annually?

Yes, we offer this option. If you only want to subscribe for a multi-year plan for a given programme, but keep other services under an annual renewal, we can accommodate this.

 

I have already paid my 2018-2019 academic year subscription fees recently, but would like to subscribe to a multi-year plan for 2019-2021, can I do it now?

Yes. We can issue an early invoice to cover the next 2 or 3 academic years. Please contact invoice@managebac.com for assistance.

 

How does this multi-year plan benefit my school?

The multi-year plan saves schools money on the annual renewal of existing services and provides more stability by locking in the current pricing structure for existing services, meaning the school would be exempt from any pricing adjustments (besides changes in student numbers) for the duration of the multi-year subscription.

 

How can I sign up for multi-year plan?

You can confirm your multi-year plan via email to invoice@managebac.com or contact our Sales and Support team to confirm. Our finance team will send you an invoice of total subscription fee.

 

Can I have refund if I cancel my subscription before expiry?

Based on our terms of service, ManageBac’s services fees are non-refundable.

试用OpenApply招生系统

The Paperless Admissions Office

波特兰办公室
Suite 1200, 121 SW Salmon Street
Portland, OR 97204
U.S.A.

芝加哥办公室
405 W. Superior Street, #600A
Chicago, IL 60654-8559
U.S.A.

香港办公室
香港湾仔轩尼诗道99号
15层,1502室

伦敦办公室
76 Watling Street
London, EC4M 9BJ
United Kingdom

台北办公室
10689 台灣台北市大安區敦化南路二段46號4樓

上海办公室
200041 中国上海市静安区石门一路116号308室 (创邑Space)

邮箱
hello@openapply.com

热线电话
400 009 9225

微信公众号

Faria教育集团引领国际教育系统服务行业