- Arjun Puri from Aga Khan Academy Hyderabad kicked off the professional development with an inspirational introduction to their "Talent Identification Programme" where they recruit students from tribal and social welfare schools while working on the belief in advocating for equal opportunity, and taking risks to build platforms that create the leaders of tomorrow.
- Dr Robert Jackson from the American International School of Jeddah gave an insightful talk on keeping new families engaged after the acceptance letter and prior to the first day of school, as well as implementing a well-thought-out onboarding plan to integrate students and families into your school culture.
- Claudine Hakim from the International School of London and Catalina Gardescu from Ideas Into Action SRL (and previously at the American International School of Bucharest), shared their knowledge and experience with how to plot a school’s admissions journey so that it integrates into a thoughtfully designed school experience and connects with various stakeholders.
- Kellie Hammond from Tanglin Trust School (Singapore) led a workshop on ‘Standard Operating Procedures’, also known as SOP’s within Admissions, identifying the strengths of your team, and the importance of people-driven teams in a process-driven industry.
- Bekah Dawson from Oasis International School (Kuala Lumpur) shared practical steps for increasing efficiency and customer service in your admissions process by using OpenApply to its full potential.
- Alyssa Lorch from Uruguayan American School covered impactful ways to grow or sustain great retention numbers at your school through connection, belonging, memorable events and bonding experiences for students and parents alike.
- Marko Mädge from Bavarian International School gave a fascinating presentation on how storytelling can attract new students by promoting the school's philosophy, its DNA and its success stories, and thereby stand out from the competition.
- Christina Decu from ACS International School Hillingdon spoke about the importance of regularly reviewing and evaluating our processes to maintain what works well and adjust what could work better. The informative session explored what and who is important for an internal audit in the Admissions Department and what processes and changes might be implemented to improve the workflow, customer experience, conversion rates and most importantly, the joy of working at a school.
- A panel consisting of Claudine Hakim (International School of London), Catalina Gardescu (Ideas Into Action SRL), Joshua Clark (TASIS The American School in England) and Raquel Silva (UWC Thailand) reviewed a cohesive approach from marketing key messages to enrolment management and the successful transition of students from the admissions office to the classroom.
